Mobile Secure Grip Ltd (“we,” “our,” or “us”) is committed to ensuring your orders are delivered safely, promptly, and reliably. This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed on mobilesecuregrip.uk.
1. Order Processing
- Orders are processed within 1–2 business days of confirmation.
- You will receive an email confirmation once your order is successfully placed.
- During peak periods (sales, holidays), processing times may take slightly longer.
2. Shipping Methods & Costs
We offer the following delivery options within the UK:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Delivery | 3–5 business days | £3.99 |
| Express Delivery | 1–2 business days | £7.99 |
| Free Standard Delivery | On orders over £50 | Free |
Note: Delivery times are estimates and may vary due to factors beyond our control, including postal delays.
3. International Shipping
- We currently ship to selected international destinations.
- Delivery times and costs will vary depending on the destination.
- Import duties, taxes, and customs fees may apply and are the responsibility of the customer.
4. Order Tracking
Once your order has been dispatched, you will receive a tracking number via email.
- You can use this number to track your delivery online.
- Please allow 24 hours for tracking information to become active.
5. Delivery Issues
If you experience any of the following, please contact us immediately at info@mobilesecuregrip.uk:
- Order not delivered within the estimated timeframe
- Damaged or defective items upon arrival
- Incorrect items received
We will investigate and resolve any issues promptly, including replacement or refund where necessary.
6. Risk & Title
- Risk of loss or damage passes to the customer upon delivery.
- Ownership of products transfers to the customer once full payment has been received.
7. Returns & Exchanges
For full details on returns and exchanges, please see our Returns & Refund Policy.
8. Contact Us
For any questions regarding shipping, delivery, or order status, please contact:
Mobile Secure Grip Ltd
CRAWF HOUSE, Chaffinch Drive, Kidderminster, DY10 4SZ
Email: info@mobilesecuregrip.uk
Website: mobilesecuregrip.uk