Mobile Secure Grip Ltd (“we,” “our,” or “us”) is committed to providing high-quality products and customer satisfaction. This Refund & Cancellation Policy explains your rights and how to request a refund or cancel an order.
1. Cancellation Policy
- Orders can be cancelled within 24 hours of placement before they are dispatched.
- To cancel, please contact us immediately at info@mobilesecuregrip.uk with your order number.
- Once an order has been dispatched, it cannot be cancelled, but you may return it after delivery under our Returns & Refund Policy.
2. Refund Eligibility
We accept refund requests under the following conditions:
- Products are defective, damaged, or incorrect upon delivery.
- Products are returned within 14 days of delivery.
- Products are returned in their original packaging and condition.
Note: Refunds are not available for change of mind unless required under UK consumer law.
3. How to Request a Refund
- Contact us at info@mobilesecuregrip.uk with your order number and reason for the refund.
- Our team will review your request and provide instructions for returning the product.
- Once we receive and inspect the returned product, we will notify you of approval or rejection of your refund.
4. Refund Method & Timeline
- Approved refunds will be issued via the original payment method.
- Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
5. Return Shipping
- Customers are responsible for return shipping costs, unless the product is defective or incorrect.
- We recommend using a tracked shipping method to ensure safe return of items.
6. Exchanges
- Exchanges are available for defective or damaged items.
- Contact us at info@mobilesecuregrip.uk to arrange an exchange.
7. Contact Us
For cancellations, refunds, or returns, please contact:
Mobile Secure Grip Ltd
CRAWF HOUSE, Chaffinch Drive, Kidderminster, DY10 4SZ
Email: info@mobilesecuregrip.uk
Website: mobilesecuregrip.uk